Terms and conditions
General information
Bornholm Food Tours, operated by Food Experts ApS
CVR 43148540
Lillevangsvej 13
3700 Rønne
mc@foodexperts.dk
21614223 / 29126119
By using bornholmfoodtours.dk or making a purchase on bornholmfoodtours.dk, you agree to be bound by these Terms of Sale and Delivery. We reserve the right to correct printing or typing errors and cannot guarantee availability on courses and events; actual experiences may differ from the descriptions and images shown.
Payment
We accept the following payment cards: Dankort, Dankort/Visa, Mastercard, Maestro, Visa, Visa/Electron and JCB. You can also pay by Mobilepay or gift voucher. Payment transactions are handled by an approved payment service provider.
If you pay with an international payment card, the amount is reserved immediately. The funds are held on your card or account until:
1) We take payment when you approve your order, or
2) the funds are released in accordance with your agreement with your card issuer.
You can find out more about the rules for your specific card from your card issuer.
A fee is charged for payments made with certain credit cards, equivalent to the fee charged by the card issuer, where Bornholm Food Tours is entitled to do so under applicable law. The fee will be displayed when you select your payment method.
Food tour bookings must be paid for in advance, so we charge the full purchase price immediately after sending the order receipt to your email address.
Terms and Conditions – Bornholm Food Tours
The stated price of a food tour includes any applicable taxes but excludes any booking or handling fees. Any booking and/or handling fees will be shown on the payment page of our website.
If you have a discount or promotional code, you can enter it on the relevant page of our website before paying for your tickets. We do not guarantee that your code will be accepted on the website. If your code is accepted, the price will be adjusted accordingly. A code can only be used at the time of booking and cannot be added afterwards.
Discount codes do not apply to group or private bookings. They can only be used for individual bookings unless specifically stated otherwise.
Due to the nature of our business, you acknowledge and accept that prices may change from time to time. Once you have received an order confirmation from us, any price changes will not apply to your booking unless there has been an obvious error.
To book and purchase tickets for one of our food tours, you must follow the procedure on our website and provide the relevant information we need to confirm your purchase of the selected tickets. Group bookings are processed in the same way as individual bookings. You will be asked to provide standard payment details, such as your name, billing address and credit card details, either to Bornholm Food Tours or to our payment provider. You agree to pay for your order using one of the methods described on the website. You hereby authorise us to charge the corresponding amount using your chosen payment method, either directly through Bornholm Food Tours or indirectly through our payment provider. If you are redirected to our payment provider, specific terms and conditions may apply to the use of their service. Please read these terms and conditions before using the payment provider's service.
Your order constitutes an offer to purchase tickets from us. All orders are subject to our acceptance, which we confirm by emailing you an order confirmation that serves as your ticket to the event. The agreement between us only becomes binding when we send you the order confirmation. It is your responsibility to check that your order is for the tour you intended to book. We are not obliged to correct errors once the contract has been entered into.
It is your responsibility to ensure that you enter the correct email address. We cannot be held responsible for order confirmations sent to an incorrect email address that you have provided.
Delivery
Tickets are delivered by email in the form of an order confirmation. It is your responsibility to print your order confirmation before the food tour or show a valid order confirmation on your mobile phone. All order confirmations are personal and non-transferable.
Refunds and exchanges
Under an exemption in the Danish Consumer Contracts Act, there is no right of withdrawal for recreational leisure activities. This means that purchasing a food tour is binding and cannot be refunded if you become ill or are unable to attend.
We reserve the right to cancel advertised food tours and events. If we cancel, you will be offered the option of either transferring your booking to another food tour or receiving a refund.
Complaints procedure
If you wish to make a complaint about your purchase as a consumer, please contact info@foodexperts.dk. If we are unable to find a solution, you can submit a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via The Nævnenes Hus complaints portal.
If you live in an EU country other than Denmark, you can submit a complaint through the European Commission's online dispute resolution portal at http://ec.europa.eu/odr.
Privacy Policy
We need the following information when you make a purchase from us:
Name, address, telephone number and email address.
We record the personal data needed to provide your purchase and share it with the guide leading our food tours.
Your personal data is registered with Food Experts ApS and stored for five years, after which it is deleted. We also work with a number of other companies that store and process data. These companies process information solely on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide adequate protection for your information.
The data controller for www.bornholmfoodtours.dk is Managing Director Mads Clemmensen, Food Experts ApS, mc@foodexperts.dk
You have the right to know what information we process about you.
If you believe the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask us to. This may be the case, for example, if your data is no longer needed for the purpose for which it was collected. You can also contact us if you believe your personal data is being processed unlawfully. You can write to us at: mc@foodexperts.dk
